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Delivery & Returns

Delivery

Subject to stock availability, we will endeavour to dispatch your order the same day providing we receive your order by 3pm. However, in peak seasonal periods this same-day despatch service cannot be guaranteed and orders can take upto 48 hours to be dispatched. Delivery is made by Royal Mail, please choose from the drop down list, prices vary. Delivery times are estimates.  Some items carry an additional surcharge due to their size and weight. Areas of Scotland carry a surcharge and the Highlands of Scotland carry an even higher surcharge, we do not ship outside of the UK. We can ship to BFPO but do not ship to PO Boxes.

Please also note, some products are shipped directly from the manufacturers and therefore we cannot estimate delivery.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of purchase.

1. Please email us to request a refund.
2. Mail your returned item to us at Party Mad
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned. These include contact lenses, eyelashes, knickers, teeth and face paints.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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Party Mad, 8 High Street, Stony Strarford, Milton Keynes, Bucks, MK11 1AF, United Kingdom.
Tel: 01908 260858, Email: sales@partymad.co.uk, Opening Hours: Monday - Friday 9:30 - 17:30. Saturday 9:30 - 17:00.
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